Guarantees, Policies & Legal Info

Driving International Association (DIA) provides Instant Digital Translation and Facilitation Services for International Driving Permits (IDP). Since the digital certified copy of the IDP is generated and delivered to the member’s dashboard immediately upon successful payment, we follow a strict no-refund policy as a baseline, subject to the exceptions listed below.

DIA issues IDPs recognized under the 1949 Geneva Convention on Road Traffic, accepted in 150+ countries worldwide. If your permit is not accepted in a country where it is commonly recognized, contact our support team with valid written proof for a thorough review.

• Official rejection letter on letterhead from the authority
• Email from rental company, traffic authority, or transport office stating reason for rejection
• Stamped document or written note from any official authority
• Any verifiable written evidence clearly identifying the rejecting authority

After successful application submission and document approval, delivery timelines are as follows:

Refund review is available when: (1) Digital IDP is not delivered within the promised timeframe due to our internal delay, or (2) Physical kit dispatch is delayed beyond 15 business days due to our error. Not covered for refund: Courier delays after dispatch, Customs, postal, or weather-related delays, or Wrong address provided by the customer.

Once an application is submitted and the digital document is issued, the service is considered consumed. Therefore, orders cannot be cancelled and no refund requests will be entertained after digital delivery has taken place.

• Identity or document verification has started
• Application is under approval review
• Document creation or IDP generation has begun
• Digital IDP has been generated or dispatched
• Physical kit shipment preparation has started

Once any of the following steps have begun, cancellation may not be possible:

It is the sole responsibility of the applicant and member to provide accurate information including Name, Date of Birth, License Number, and all other required details. Driving International Association will not be liable for any errors or typos made by the applicant.

The fee for the Physical + Digital IDP plan includes the cost of the International Translation Booklet, including customized printing and global shipping. Once the physical kit is dispatched, no returns or refunds are applicable for the physical component.

Refund requests may be considered in these specific cases:

• Duplicate payment made due to a technical error or accidental double submission
• System failure — if the system fails to generate the digital document even after a successful transaction
• Order cancelled before any processing has begun
• Delay in digital IDP delivery caused by our internal systems beyond the promised timeframe
• Verified technical issue on our end that prevented document completion before generation
• Official written rejection proof submitted from a recognized local authority

Refunds will not be issued in the following situations:

• Digital IDP already generated, approved, and delivered to the customer
• Wrong or incomplete information submitted by the applicant
• Missing required documents from the customer's side
• Change of mind after processing begins
• Orders already processed or shipped
• Delivery delays caused by courier, customs, postal services, weather, or third parties after dispatch
• Verbal refusal without written proof
• Rejection based on local laws or authority decisions without official written evidence
• Customer applying for the wrong country or wrong IDP type despite clear product descriptions

To initiate a claim, please contact our support team with the following details:

• Full name as entered in your application
• Order number or transaction reference
• Registered email address
• Clear reason for the request
• Supporting documents — written proof, rejection letter, payment screenshot as applicable